If marketing is
about change, then it stands to reason that change, in marketing terms, is the
process in which the seller gets a potential consumer to buy his product or
gets an existing customer to continue to buy his product.
A third element,
however, is in play and its one we don’t really think about; that element being
the ability to deliver a buying experience that has the buyer talking about it
to his friends and recommending the product.
So how do you get
that these elements to line up?
First, you need to
know what your prospect wants. You find
this out by asking your present customer why he bought your product and why he
continued to buy it.
Second, you
replicate the appeals of the product, as described by your existing target, to an identical target audience, or as
close as you can get, and create an offer that is compelling. And you test it. And you test different variations.
Third, you find the top two offers and communicate each to half of your target market.
Third, you find the top two offers and communicate each to half of your target market.
Fourth, you need to communicate this in many ways. Individually, massively, and frequently in every possible affordable way.
Fifth you need
to stand back, measure and see if your research and analysis as well as your
communication did its job. Which appeal did better? Why?
If you didn't get
any "change" in the target consumers’ behavior or get anyone talking about it positively, go back and reanalyze your research, your
analysis, your offers and your execution.
This is the process of getting and retaining new customers.
Don’t be afraid to fail. Or succeed.
Don’t be afraid to fail. Or succeed.
This is it. There is no other way.
The best average
in the major leagues, since the dawn of the 20th century was .381,
held by Jesse Burkett of the St. Louis Cardinals in 1900. He was wildly successful even though he failed to get on base more than
60% of the time.
If you truly want
change; if you truly want your potential customer or existing customer to buy
from you, here is the mantra, “Never, never, never stop the marketing process."
And if you don’t get
it, find someone who does to mentor you.